Welcome to our Refunds policy page. Unfortunately, we are unable to offer returns or refunds on our perishable items as they are highly sensitive to temperature changes and cannot be resold. However, we understand that sometimes unexpected issues may arise with your purchase. Rest assured, we are more than happy to provide you with a replacement item if you have encountered any problems. 

Simply reach out to us within 7 days of your purchase, and we will cover the shipping costs via Sendle, ensuring that you receive a fresh and perfect product. We take customer satisfaction seriously, and our goal is to make sure you are completely satisfied with your purchase. If, for any reason, the coffee you received doesn’t meet your taste preferences, we encourage you to consider sharing it with others who may appreciate it. After all, everyone’s palates are different, and your generosity may bring joy to someone else’s morning routine.

We do hope that every purchase that you make meets and even exceeds your expectations. With 20+ years in the retail/customer service industry we are confident that we can meet and exceed those expectations. Please do not hesitate to get in touch with us if you have any questions about our refund policy and what it involves.

Thank you so much for your continued support and we are so grateful for your patronage. If you do enjoy the coffee that you purchase from us do let others know and help us expand our business by sharing your experiences with your friends, family, co-workers, and other folks you may come across in you day to day travels. We do at times offer loyalty rewards and discounts as a thank you for you continual customers.

We look forward to serving you even better service and products in 2024 so hold and strap in as we are just as keen for what beans we are going to carry and produce for you everyone’s enjoyment.

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